Have a question about photos, proofs, turnaround times, or ordering? Here are answers to the questions we hear most often.
Upload your photos directly through the order form. We accept JPG, PNG, and HEIC files. For the best results, send the original image file rather than a screenshot or forwarded image. Most phone photos taken in good lighting work great.
Send it anyway. Before we begin designing, we'll review your photos and let you know if a different image would produce a better result. Our goal is to create the strongest design possible with the photos you provide.
Absolutely. Every order includes a digital design proof for your review. You'll receive 2 confirmation revision rounds, and nothing goes to print until you've approved the final design.
Standard turnaround times are Turnaround time… Single order 3-5 business days. Orders sent by the schools 10 business days. If you have a Senior Night, graduation, or event deadline, let us know when ordering. Rush options may be available depending on your timeline.
Our athlete banners are available in 2×3 ft and 3×5 ft sizes. Each banner is printed on durable weatherproof vinyl and includes grommets for easy display.
Most apparel is available in adult sizes S–3XL. Youth sizes may also be available upon request depending on the product selected.
Yes. We offer bulk pricing and coordinated ordering for teams, schools, booster clubs, leagues, and athletic programs. Team packages can include banners, apparel, Senior Night products, and more.
Yes. We can match school colors and incorporate approved team branding into your design whenever possible. For logos, mascots, and other protected marks, customers are responsible for ensuring they have permission to use those assets.
[CONFIRM licensing stance]
Because every product is custom-made and approved before production, completed custom orders cannot be returned. However, if your order arrives with a production defect or shipping damage, we'll work with you to make it right, including reprinting eligible items when necessary.
See Shipping & Returns for complete details.
Yes we ship nationwide. Customers are responsible for all shipping costs.
We're happy to help. Reach out with your questions, project ideas, or deadline requirements, and we'll point you in the right direction.
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